How do I place an order?
Add products to your cart, go to checkout, fill in your delivery details, choose Cash on Delivery or bKash, and place your order. You don't need an account to check out as a guest, though signing in lets you track your order history.
What payment methods do you accept?
Cash on Delivery (pay when your order arrives) and bKash (pay online, redirected to bKash's secure checkout). More options may be added over time.
How much is delivery, and how long does it take?
Delivery fees depend on whether your address is inside or outside Dhaka, and are shown at checkout before you pay. See our Delivery information page for current rates and typical timelines.
How do I track my order?
Use the Track your order page with your order number and the phone number you checked out with — it shows the current status and, once shipped, your courier tracking number.
Can I cancel or change my order?
Orders can be cancelled free of charge any time before they've been packed for delivery. Contact us as soon as possible with your order number if you need to change or cancel something.
What's your return policy?
You can request a return within 7 days of delivery for damaged, defective, or incorrect items. See our Returns & refund policy page for the full details and how to start a return.
Are your products genuine, with warranty?
Yes — we sell genuine products, and many carry a manufacturer or brand warranty in addition to our own return policy. Warranty details, where applicable, are noted on the product page.
Is my payment and personal information safe?
Yes. Connections to our site are encrypted, we never see your bKash PIN or account credentials (payment happens on bKash's own secure checkout), and we don't sell your data. See our Privacy policy for details.
Didn't find your answer? Contact us directly.